Refund policy

(Click Here to Return to Store)

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

ALL QUALIFYING PRODUCT RETURNS WILL BE REFUNDED WITH IN-STORE CREDIT ONLY.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

ALL QUALIFYING PRODUCT RETURNS WILL BE REFUNDED WITH IN-STORE CREDIT ONLY.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

First check your bank account, there is often some processing time before a refund is posted.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thevegancosmeticsstore.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@thevegancosmeticsstore.com and send your item to: 

The Vegan Cosmetics Store

2818 N University Dr.

Coral Springs, FL, 33065

United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift certificate credit for the value of your return. Once the returned item is received, a gift certificate will be emailed/mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

To return your product, you should mail your product to:

2818 N University Dr., Coral Springs, FL, 33065, United States.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, it may take some time for your exchanged product to reach you, the time may vary.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.